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Indian Railway Board Lifeline to the Nation

Opening of New Private Sidings/Private Freight Terminals:

Land Licensing

Allotment of Commercial Plots

Way leave proposals:

Refunds in Divisional / CCM’s Office

Passenger Ticketing

Full Tariff Rate (FTR) - Coach or Train booking

Parcel Services

Freight Services

Reply of Public Complaints /Grievances

Theft of Luggage:

Time frame for attending complaints on Cleanliness::

Cooperation from Passengers:

Source : East Coast Railway Last Reviewed : 25-05-2026