Accessibility Controls
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Sl No |
Service |
Time Limit |
Single window agency |
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5.1 |
Coaching Refunds (Download Coaching Refund form) |
45 Days after submission of TDR and Claim |
Sr Commercial Manager (Claims)scmclaims@ecor.railnet.gov.in |
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5.2 |
Goods Refund (Download Goods Refund form) |
60 Days |
Dy. Chief Claims Officer dyccobbs@ecor.railnet.gov.in |
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5.3 |
Claims for non-delivery of wagons (Download form) |
90 Days |
Dy. Chief Claims Officer dyccobbs@ecor.railnet.gov.in |
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5.4 |
Claims for non-delivery of Parcels (Download form) |
60 Days |
Dy. Chief Claims Officer dyccobbs@ecor.railnet.gov.in |
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5.5 |
Shortage/Damage leading to complaints/Open delivery etc.(Download form) |
45 Days |
Dy. Chief Claims Officer dyccobbs@ecor.railnet.gov.in |
N.B: Above time limits are subject to submission of all requisite documents by the customer.