6.0 Passenger Ticketing:

Sl. No

Service

Time limit

Single Window Agency

(to be contacted for progress/Non compliance)

6.1

Unreserved Tickets   

(At Stations where exclusive Counters are provided - After the passenger enters the queue at window)

Wayside stations –

05 min.

Major stations      
 Non-peak time – 05-07 min.
peak time –

10-15 min

Divisional Commercial Control 

Khurda Road division

SMS to Mobile:08455887999

Waltair division

SMS to Mobile:08978080999

Sambalpur division

SMS to Mobile:08455886999

6.2

Reserved Tickets:

Reservation and Cancellation

(at Stations where exclusive Reservation Counters are provided - After the passenger enters the queue at window)

(Download form)

30 min.

i)Supervisor Phone Numbers of Important Stations

ii)Divisional Commercial Controller- for other stations & PRS at remote locations

Khurda Road division

SMS to Mobile:08455887999

Waltair division

SMS to Mobile:08978080999

Sambalpur division

SMS to Mobile:08455886999

6.3

Reserved Tickets:

Reservation and Cancellation

(at Stations where Reservation andGeneral tickets are issued from unified counter- After the passenger enters the queue at window)

(Download form)

20 min.

(General tickets will be given priority over PRS tickets during train timings)

Divisional Commercial Control 

Khurda Road division

SMS to Mobile:08455887999

Waltair division

SMS to Mobile:08978080999

Sambalpur division

SMS to Mobile:08455886999