Accessibility Controls
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12.0 Time frame for attending complaints on Cleanliness:: |
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Sl. No. |
Category of Station |
Time taken to attend complaint |
Single Window Agency |
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12.1 |
A1 & A category stations |
30-45 mins after receipt of complaint |
Telephone helpline no.138 is provided for lodging complaints including complaints on cleanliness of stations & trains respectively. This single window will direct the complaint to the concerned department/ wing. |
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12.2(a) |
OBHS trains |
30 mins through clean my coach scheme |
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12.2(b) |
Other trains |
Will be attended at next major station |
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