S. No

Services

Time limit (with remarks)

Single window Agency

(to be contacted for progress / non-compliance)

(1)

(2)

(3)

(4)

8.0

Parcels / Luggage

8.1

Booking of Parcels / Luggage

(After submission of Forwarding Note dully filled)

(Download form)

30 minutes

1.SMR / Parcel Office in charge

2.Divisional Commercial Control

I.Khurda Road Division Mob No. 8455887999

II.Waltair Division,
Mob No. 8978080999

III.Sambalpur Division MobNo.
8455886999 

8.2

Inward parcels / luggage to be delivered to customers / citizens.

(Wharfage charge is levied on consignment if the same is not removed from Railway Premises after expiry of free time)

30 minutes after arrival at inward parcel godown during working hours

1.SMR / Parcel Office in charge

2.Divisional Commercial Control

I.Khurda Road Division Mob No. 8455887999

II.Waltair Division,
Mob No. 8978080999

III.Sambalpur Division Mob No.
8455886999

8.3

Loading time

Within 24 hours of booking .

1.SMR / Parcel Office in charge

2.Divisional Commercial Control

I.Khurda Road Division Mob No. 8455887999

II.Waltair Division,
Mob No. 8978080999

III.Sambalpur Division Mob No. 8455886999