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सार्वजनिक सूचना

नागरिक चार्टर

Citizen Charter of East Coast Railway

6. Passenger Ticketing

	1. Opening of New Private Sidings/Private Freight Terminals:

	2. Land Licensing

	A3. llotment of Commercial Plots

	4. Way leave proposals:

	5. Refunds in Divisional / CCM’s Office


	7. Full Tariff Rate (FTR) - Coach or Train booking

	8. Parcel Services

	9. Freight Services

	10. Reply of Public Complaints /Grievances

	11. Theft of Luggage::

	T12. ime frame for attending complaints on Cleanliness::

	13. Cooperation from Passengers:

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6. Passenger Ticketing

6.0 Passenger Ticketing:

Sl. No
Service
Time limit
Single Window Agency
(to be contacted for progress/Non compliance)
6.1
Unreserved Tickets

(At Stations where exclusive Counters are provided - After the passenger enters the queue at window)
Wayside stations –
05 min.

Major stations
Non-peak time – 05-07 min.
peak time –
10-15 min
Divisional Commercial Control

Khurda Road division
SMS to Mobile:08455887999

Waltair division
SMS to Mobile:08978080999

Sambalpur division
SMS to Mobile:08455886999

6.2
Reserved Tickets:
Reservation and Cancellation

(at Stations where exclusive Reservation Counters are provided - After the passenger enters the queue at window)
(Download form)

30 min.
i)Supervisor Phone Numbers of Important Stations
ii)Divisional Commercial Controller- for other stations & PRS at remote locations

Khurda Road division
SMS to Mobile:08455887999

Waltair division
SMS to Mobile:08978080999

Sambalpur division
SMS to Mobile:08455886999

6.3
Reserved Tickets:
Reservation and Cancellation

(at Stations where Reservation andGeneral tickets are issued from unified counter- After the passenger enters the queue at window)
(Download form)

20 min.
(General tickets will be given priority over PRS tickets during train timings)
Divisional Commercial Control

Khurda Road division
SMS to Mobile:08455887999

Waltair division
SMS to Mobile:08978080999

Sambalpur division
SMS to Mobile:08455886999

Source : CMS Team Last Reviewed : 28-09-2016

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