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12. Time frame for attending complaints on Cleanliness::

12.0 Time frame for attending complaints on Cleanliness::

Sl. No.

Category of Station

Time taken to attend complaint


Single Window Agency


 A1 & A category stations


30-45 mins after receipt of complaint

Telephone helpline no.138 is provided for lodging complaints including complaints on cleanliness of stations & trains respectively. This single window will direct the complaint to the concerned department/ wing.


OBHS trains

30 mins through clean my coach scheme


Other trains

Will be attended at next major station


Source : East Coast Railway CMS Team Last Reviewed : 28-09-2016  

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