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Citizen Charter

Citizen Charter of East Coast Railway

7. Full Tariff Rate (FTR) - Coach or Train booking

	1. Opening of New Private Sidings/Private Freight Terminals:

	2. Land Licensing

	3. Allotment of Commercial Plots

	4. Way leave proposals:

	5. Refunds in Divisional / CCM’s Office

	6. Passenger Ticketing


	8. Parcel Services

	9. Freight Services

	10. Reply of Public Complaints /Grievances

	11. Theft of Luggage:

	12. Time frame for attending complaints on Cleanliness::

	13. Cooperation from Passengers:

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7. Full Tariff Rate (FTR) - Coach or Train booking

7.0Full Tariff rate (FTR) - Coach or Train booking:
Sl. No.
Service
Time limit
Single Window Agency
(to be contacted for progress/ non-compliance)
7.1
Application for coach/train booking on Full Tariff Rate (FTR)
1. Registration cum Security Deposit & Application: Not before Six(6) months or not later than thirty(30) days before commencement of journey.
2. Confirmation: 72 hrs. before commencement of journey.
Dy.COM/Coaching
Mob: 8455885905

Source : East Coast Railway CMS Team Last Reviewed : 28-09-2016

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