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Employees’ Charter

East Coast Railway

Charter of Commitments o­n various matters – Time line thereof





Redressal/Disposal of Staff Grievances/ representations received in different portals like single Window Cell, CP-GRAM, NIVARAN (including cases of refixation, seniority, MACP, Arrears, Promotions etc.

30 working days from receipt of application


Personal interview with DRM

Same day (if DRM is not available, then interview will be with ADRM concerned.)


Compassionate Appointment

Cases approved at Divisional level

90 Days

Cases requiring approval from HQ

60 days in division + 30 days in HQ


Payment of Settlement Dues

Superannuation: o­n date of retirement

VRS/Death/Resignation: 60 days (for non-disputed cases o­nly)


Promotion through selections and suitability

Within o­ne year of issue of previous panel


NOC for own request transfer including mutual transfer

Disposal of Application within 15 working days of receipt (Either forwarding of application or rejection of cases)


Sending call letters to candidates selected through RRB and RRC including verification of panel from RRB/RRC

Within 30 working days of operation of panel


a)Approval of various types of Advances/Loans

b)Disbursal of Advances/Loans & arrears after approval

Administrative Sanction within 7 working days with Salary in the next billing cycle (as applicable)


P.F. Withdrawal

Administrative approval of competent authority within 7 working days of receipt of application

Disbursal to be done within 7 days from the date of approval


Issue of P.F. Statement

Same day


Viewing of Service Record

Once a year


NOC for Higher Education, Property Transaction, Passport, Deputation

14 working days from receipt of application where vigilance clearance is not required & 30 days in other cases


Disposal of D&AR Cases

Major – 150days

Minor – 31 days


Issue of Pass/PTO

1 working days


Sanction & payment of CTG/OT/TA

Sanction within 45 working days from date of receipt of claim from employee

Disbursal to be done with salary in the next billing cycle (as applicable)


Disposal of Leave application

a)Casual Leave: 1 working day

b)LAP/Maternity Leave/ Paternity Leave: 7 working days.

Ex-India: 30 working days.


Issue of seniority List

Once every year.

Source : East Coast Railway CMS Team Last Reviewed : 14-05-2020  

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