| Sl | Item | Timeline |
| 1
| Redressal/Disposal of Staff Grievances/ representations received in different portals like single Window Cell, CP-GRAM, NIVARAN (including cases of refixation, seniority, MACP, Arrears, Promotions etc. | 30 working days from receipt of application |
| 2 | Personal interview with DRM | Same day (if DRM is not available, then interview will be with ADRM concerned.) |
| 3 | Compassionate Appointment | Cases approved at Divisional level | 90 Days |
| Cases requiring approval from HQ | 60 days in division + 30 days in HQ |
| 4 | Payment of Settlement Dues | Superannuation: on date of retirement |
| VRS/Death/Resignation: 60 days (for non-disputed cases only) |
| 5 | Promotion through selections and suitability | Within one year of issue of previous panel |
| 6 | NOC for own request transfer including mutual transfer | Disposal of Application within 15 working days of receipt (Either forwarding of application or rejection of cases) |
| 7 | Sending call letters to candidates selected through RRB and RRC including verification of panel from RRB/RRC | Within 30 working days of operation of panel |
| 8 | a)Approval of various types of Advances/Loans b)Disbursal of Advances/Loans & arrears after approval | Administrative Sanction within 7 working days with Salary in the next billing cycle (as applicable) |
| 9 | P.F. Withdrawal | Administrative approval of competent authority within 7 working days of receipt of application Disbursal to be done within 7 days from the date of approval |
| 10 | Issue of P.F. Statement | Same day |
| 11 | Viewing of Service Record | Once a year |
| 12 | NOC for Higher Education, Property Transaction, Passport, Deputation | 14 working days from receipt of application where vigilance clearance is not required & 30 days in other cases |
| 13 | Disposal of D&AR Cases | Major – 150days Minor – 31 days |
| 14 | Issue of Pass/PTO | 1 working days |
| 15 | Sanction & payment of CTG/OT/TA | Sanction within 45 working days from date of receipt of claim from employee Disbursal to be done with salary in the next billing cycle (as applicable) |
| 16 | Disposal of Leave application | a)Casual Leave: 1 working day b)LAP/Maternity Leave/ Paternity Leave: 7 working days. Ex-India: 30 working days. |
| 17 | Issue of seniority List | Once every year. |
