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Railway Sidings
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Citizen Charter
Citizen Charter of East Coast Railway
1. Opening of New Private Sidings/Private Freight Terminals:
Private Siding
Private Freight Terminals
2. Land Licensing
3. Allotment of Commercial Plots
4. Way leave proposals:
5. Refunds in Divisional / CCM’s Office
6. Passenger Ticketing
7. Full Tariff Rate (FTR) - Coach or Train booking
8. Parcel Services
9. Freight Services
10. Reply of Public Complaints /Grievances
11. Theft of Luggage: