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10. Reply of Public Complaints /Grievances

Railway Administration would ordinarily reply to the complaint within 90 days, where detailed enquires are not required to be made and within 120 days, in case of complaints where detailed enquiries are warranted. However, the time limit for redressal of complaints received through CPGRAMS is 60 days as fixed by Department of Public Complaints & Public Grievances (DOAR&PG)

Source : East Coast Railway CMS Team Last Reviewed : 28-09-2016  

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