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Complaint Policy

Complaint Policy

 

 

Complaint Policy:

1. Complaint from public, various administrative authorities, NGOs, etc. are important sources of information for identification of vigilance related issues in the Railways. Complaints to thevigilance are thus meant to result in punitive action against the erring public servant(s). Relief as such in the matter to the complaint is only incidental to the vigilance action. Redressal ofgrievances vis-a-vis Government organizations or public sector enterprises should not be the focus of complaints to the vigilance.

2. Complaint can be lodged only against Railway officials over which Chief Vigilance Officer, East Coast Railway has jurisdiction. The vigilance department has no jurisdiction over private individuals and other Government department. Therefore, please do not lodge complaints against officials of these organizations to the Chief Vigilance Officer, East CoastRailway.

3. The complainant should note:

i. The pre-requisite for investigation of a complaint, barring certain exceptions is that the complaint should be signed and contain the name and address of the complainant. Any complaint that does not bear the name and address of the complainant is an anonymous complaint. A complaint which does not bear the full particulars of the complainant or is unsigned or is not subsequently acknowledged by a complainant as having not been made is a pseudonymous complaint. The vigilance department will not entertain both anonymous and pseudonymous complaints.

ii. The complainant for valid reasons desires that his identity be withheld while processing the complaint, the complaint may be addressed to Secretary, Central Vigilance Commission, New Delhi and should be prescribed"Complaint Under the Public Interest Disclosure" on the envelop.

iii. The Vigilance Department will not entertain or inquire into any disclosure –

a) in respect of which a formal and public enquiry had been ordered under public servant's inquiries act, 1850 or

b) in respect of a matter which has been returned for inquiries under the commission of inquiries act, 1952.

iv. Complaint should be addressed directly to the Chief Vigilance Officer, East Coast Railway. Complaints marked to a large number of functionaries are not normally pursued by the Chief Vigilance Officer.

v. Complaints must be specific and contain factual details, verifiable facts and related matters. It should not be vague or contain sweeping general allegations.

vi. Only those complaints which are against officials within the jurisdiction of the Chief Vigilance Officer, East CoastRailway and have allegations of corruption will be investigated.

vii. Other complaints will either be filed or will be referred to the department concerned for necessary administrative action.

viii. Chief Vigilance Officer will not entertain unnecessary correspondence in the matter, but will ensure that the complaints are investigated and action taken to its logical conclusion.

ix. In case the complaint is found to be motivated or vexatious, the Chief Vigilance Officer shall be at liberty to take appropriate steps.

Any corruption related complaint pertaining to East Coast Railway may be addressed to:

The Chief Vigilance Officer,

Vigilance Department,

First Floor, Rail Sadan,

Headquarters Office, East Coast Railway,

Chandrasekharpur,

Bhubaneswar-751017

 

Vigilance Helpline Number: 139

FAX No: 0674-2301328

Mobile No: 8455885031

 

 

       For more information send your queries to sdgm@ecor.railnet.gov.in

 




Source : East Coast Railway CMS Team Last Reviewed on: 14-07-2021  


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