Passenger received his left behind bag after grievance lodged in Rail Madad portal.
Railways took immediate action on a complaint regarding left behind bag through Rail Madad portal.
A passenger named Bimal Kumar Bidyadhar travelling in Sambalpur-Rayagada Inter City Express from Barpali to Kesinga, today, lodged a complaint in Rail Madad about his left behind bag.
Railways took immediate action and assured Shri Bidyadhar that all efforts will be taken to recover the left behind bag. RPF officials at Muniguda and Sambalpur were informed. Later, RPF Team at Muniguda retrieved the left behind bag and handed over to the complainant with proper verification.
The passenger after getting his bag appreciated about the quick response of the Rail Ministry and extended thanks to Railway Minister Shri Ashwini Vaishnaw for developing such a system for the benefit of the passengers.