Screen Reader Access Skip to Main Content Font Size   Increase Font size Normal Font Decrease Font size
Indian Railway main logo
Search :
Find us on Facebook   Find us on Twitter View Content in Hindi
National Emblem of India

About us



News & Recruitment

Public Information

For IR Personnel

Contact Us

Bookmark Mail this page Print this page

12.0 Time frame for attending complaints on Cleanliness::

Sl. No.

Category of Station

Time taken to attend complaint


Single Window Agency


 A1 & A category stations


30-45 mins after receipt of complaint

Telephone helpline no.138 is provided for lodging complaints including complaints on cleanliness of stations & trains respectively. This single window will direct the complaint to the concerned department/ wing.


OBHS trains

30 mins through clean my coach scheme


Other trains

Will be attended at next major station


Source : East Coast Railway CMS Team Last Reviewed on: 28-09-2016  

  Admin Login | Site Map | Contact Us | RTI | Disclaimer | Terms & Conditions | Privacy Policy Valid CSS! Valid XHTML 1.0 Strict

© 2016  All Rights Reserved.

This is the Portal of Indian Railways, developed with an objective to enable a single window access to information and services being provided by the various Indian Railways entities. The content in this Portal is the result of a collaborative effort of various Indian Railways Entities and Departments Maintained by CRIS, Ministry of Railways, Government of India.