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12.0 Time frame for attending complaints on Cleanliness::

Sl. No.

Category of Station

Time taken to attend complaint

 

Single Window Agency
 

12.1

 A1 & A category stations

 

30-45 mins after receipt of complaint

Telephone helpline no.138 is provided for lodging complaints including complaints on cleanliness of stations & trains respectively. This single window will direct the complaint to the concerned department/ wing.

12.2(a)

OBHS trains

30 mins through clean my coach scheme

12.2(b)

Other trains

Will be attended at next major station

 




Source : East Coast Railway CMS Team Last Reviewed on: 28-09-2016