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5. REFUNDS IN CHIEF COMMERCIAL MANAGER’S OFFICE

Sl No

Service

Time Limit

Single window agency        
(to be contacted)

5.1

Coaching Refunds (Download Coaching Refund form)

45 Days after submission of TDR and Claim

Sr Commercial Manager (Claims)scmclaims@ecor.railnet.gov.in

5.2

Goods Refund  (Download Goods Refund form)

60 Days

Dy. Chief Claims Officer dyccobbs@ecor.railnet.gov.in

5.3

Claims for non-delivery of wagons (Download form)

90 Days

Dy. Chief Claims Officer dyccobbs@ecor.railnet.gov.in

5.4

Claims for non-delivery of Parcels (Download form)

60 Days

Dy. Chief Claims Officer dyccobbs@ecor.railnet.gov.in 

5.5

Shortage/Damage leading to complaints/Open delivery etc.(Download form)

45 Days

Dy. Chief Claims Officer dyccobbs@ecor.railnet.gov.in

N.B: Above time limits are subject to submission of all requisite documents by the customer.




Source : East Coast Railway CMS Team Last Reviewed on: 28-09-2016