East Coast Railway shall forever strive to provide safe, cost-effective, customer-friendly, reliable rail transport service through extensive and effective use of information technology.
·To develop quality infrastructure within its geographical jurisdiction.
·To connect people and places through its fledgling network.
·To ensure safety, security & punctuality in all its train operations.
·To improve & augment passenger & rail user amenities all over its territory.
·To increase productivity with the aid of information technology.
·To optimize the utilization of resources judiciously and efficiently.