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Public expectations from East Coast Railway very high


●We have to be careful about our conduct and performance


●So much of good work is being done, but it is getting buried because of carelessness of few people


East Coast Railway General Manager Sri Umesh Singh has appealed to all his officers and staff to be doubly alert regarding Safety matters. East Coast Railway was recently awarded the shields for Best Performance in Traffic Transportation and for Financial Management Areas. It is today the highest loading Railway Zone in the country.


Everyone in Railway Board and in other Railway Zones has very high expectations from East Coast Railway. But, a few recent incidents have badly affected the image of Railways. These incidents could be because of carelessness of a few people or for some other reason, but the entire organisation is getting a bad name for these reasons. This Railway Zone has the best working culture; its employees have been awarded at the highest levels in all areas.


East Coast Railway is also famous for introducing innovation in many areas. While other Zonal Railways are taking examples OF East Coast Railway’s performance and they want to know how East Coast Railway employees are working so well, o­n the other hand, some incidents of carelessness of staff in recent times have brought a bad name to Railways as a whole.


ECoR GM has advised all staff working in Safety and Technical areas to work strictly as per norms and regulations and not to resort to any short-cuts in train operations at all. More attention is to be given to maintenance of Assets and to keeping infrastructure in proper condition. Staff are being trained to be fully competent in their areas of work. Similar focus also needs to be given to training of contractual staff in areas that have been outsourced.


ECoR GM Sri Singh has specifically asked all staff and officers to be in the best state of conduct while interacting with customers and passengers. Scrutiny of working of Railwaymen has grown with the coming of age of information Technology and social media. Even small minor incidents are likely to get highlighted. The o­nly solution is to remain in highest state of alertness while o­n duty. This will solve all problems.


Sri Singh has said that he is very sure that his Team will take it up as a challenge and even the lowest category of staff at the field level will also come up with the best ideas for safe practices in Train operations. All staff are being encouraged to report if any unsafe thing is happening. Similarly, they are also being encouraged to suggest system improvements and ideas for better working. Public participation in giving better ideas will also be welcomed.


Public expectations from Railways is very high. Every day more than 22500 goods and passenger trains are being run. 23 Million Passengers are travelling by trains every day. People expect the highest standards of safety from Railways. We cannot fail in this. People need to be assured that we are doing our best and that a few negative incidents will not be allowed to tarnish the image of Railways. Individuals found responsible for careless acts have been taken up very severely and disciplinary proceedings have been initiated in all cases where staff have been found guilty.


Along with disciplinary measures, it is felt that staff awareness, Staff motivation and Staff morale issues will also help in better output. All these aspects are being given high priority. The key to high standard of safety is high level of alertness, ECoR GM Sri Umesh Singh has said.


(J. P. Mishra)
Chief Public Relations Officer

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