Indian Railway main logo
Search :
Increase Font size Normal Font Decrease Font size
Find us on Facebook   Find us on Twitter View Content in Hindi
National Emblem of India

About us

Passenger/Freight

Tenders

News & Recruitment

Public Information

For IR Personnel

Contact Us

 
Bookmark Mail this page Print this page
QUICK LINKS
0102-04-2018
BHUBANESWAR
ECoR COMMISSIONED STAFF GRIEVANCE REDRESSAL SYSTEM


Tollfree No.1800-345-7126 to monitor Staff Grievances

East Coast Railway set up a centralised Staff Grievance Redressal Monitoring Cell in its headquarters office at Rail Sadan, Chandrasekharpur, Bhubaneswar having a toll free number 1800-345-7126 for prompt redressal of the staff grievances related to (01) Representations/complaints regarding non-payment of salary /allowances or other dues, (02) Representations o­n other service matters, (03) Representations against the orders of the immediate superior authority and (04) Appeals and petitions under statutory rules and orders.

East Coast Railway has ensured continuous monitoring of the grievances provided to its staff as part of a welfare measure to assure effective and quality service. Supervision and monitoring have been strengthened through a mechanism put in place by deploying Railway Staff of Personnel Department, who check grievances along with feedback and take corrective action in a time bound manner.

When Railway servant wishes to seek redress of a grievance, he has to address the matter to his immediate superior official or the Head of his Department or such other authority at the lowest level who is competent to deal with the matter.

Any attempt by a Government servant to seek a decision o­n such issues in a Court of Law, without first exhausting the normal official channels of redress, can o­nly be regarded as contrary to official propriety and subversive of good  discipline and may well justify the initiation of  disciplinary action against the Government servant.

East Coast Railway has provided Toll Free Number 1800-345-7126 in the Staff Grievance Monitoring Cell at its headquarters which is operational during office hours of all working days. Employees may also prefer to send their grievances through e-mail to dycpo_ir_wel@ecor.railnet.gov.in for further action.



(J. P. Mishra)
Chief Public Relations Officer




  Admin Login | Site Map | Contact Us | RTI | Disclaimer | Terms & Conditions | Privacy Policy Valid CSS! Valid XHTML 1.0 Strict

© 2016  All Rights Reserved.

This is the Portal of Indian Railways, developed with an objective to enable a single window access to information and services being provided by the various Indian Railways entities. The content in this Portal is the result of a collaborative effort of various Indian Railways Entities and Departments Maintained by CRIS, Ministry of Railways, Government of India.